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Frequently Asked Questions
Below we've compiled the answers to our frequently asked questions. Don't worry if you're still unsure, Contact Us to speak with one of the team directly who will be happy to help.
Q - Do you take back unused wallpaper?
A - Providing that the wallpaper is unused and in its original packaging, we will accept returns. Rolls are returned at the customer’s own expense and must be within 30 days of original receipt of order.
Q - If my wallpaper arrives damaged, what do I do?
A - In the event of receiving faulty goods, please contact our customer services team on 01388 665844 who will be able to arrange a collection of the goods and replacement items, a full refund or a credit note to be issued.
Q - Can I sample wallpaper before making a full order?
A - Most definitely! Just select the request sample icon next to the wallpaper of your choice and this will add it to your basket. Your first three samples are free of charge, there is a 75p charge for each additional sample request.
Q - What is ‘Trade’ Paint?
A - All paint companies offer both ‘Retail’ and ‘Trade’ paints. Retail paints tend to be cheaper than Trade however the trade paint is manufactured to a higher quality than the retail range. What this means for you is that trade paint will be better covering, (especially noticeable in deep colours!) be of a thicker consistency thus nicer to put on the walls and will also mean the job is done in less time!
Q - Can I return paint which has been mixed for my order?
A - I’m afraid we cannot accept returns of paint which are mixed specifically for your order unless they do not arrive to you as specified. In these instances please contact our customer services team on 01388 665844. If you’re unsure on a paint colour we can provide 330ml tester pots for only £2.50.
Q - What forms of payment does Decorating Centre Online accept?
A - We accept all major credit and debit cards (Visa, Visa Debit, Master Card etc) in addition to Paypal.
Q - I’m due to move into a new build house but don’t want White or Magnolia walls. Is there any paint I can use?
A - You need to use a non-vinyl emulsion usually referred to as ‘Contract’ paint. This paint can be tinted to a selection of pale colours. As contract paint doesn’t contain any vinyl it will allow your plaster to dry out without cracking.
Q - I just bought a heavy vinyl wallpaper. What's the best adhesive to use?
A - A ready mixed adhesive would be ideal for a heavy vinyl wallpaper. As it's ready to use it means you don’t have to worry about mixing the paste to the correct consistency. They tend to be more expensive although it can be the easier option.
Q - I have a water stain on the ceiling from a leak which has been repaired. What paint do I need to stop the stain coming through?
A - Apply a coat of Zinsser B-I- primer sealer. For really bad stains it make take 2 or 3 applications of the primer. This will leave the surface perfect for emulsion.
Q - What is the best brush to use with water based gloss?
A - When using water based paint it is important to use a finely tipped synthetic brush.
Q - How many lengths do I get from 1 roll of wallpaper?
A - Depending on the drop match and if the height is no more than 8 ft you should get 3 lengths from 1 roll. If there is no match you may get 4 lengths from 1 roll.
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