FAQ's

Colour Match

How does Colour Matching work?
We can tint our paint in various finishes to equivalents of over 19,000 Big Brand shades - so you have plenty to choose from! All you need to do is find the perfect one and type this into the text box when you order (brand name and colour name). Our formulas are created in lab conditions and matched to the colour charts so will be consistent every time. Our tinted equivalent colours will be within a 10% variance of the colour chart. If you're unsure whether we can match to a specific colour just send us an email and we can let you know!




I want to order the same paint again. How do I make sure it's the same as my first tin?
If you need to order extra paint to match a previous tin, we would also recommend writing which machine your first tin was mixed on next to the colour you type into the text box on the Colour Match Page. This will allow us to ensure the paint is as close as possible to your original tin. Eg. Dust Bunny Machine 3




Can I return Colour Match Paint?
I’m afraid we cannot accept returns of paint which are mixed specifically for your order unless they do not arrive to you as specified. In these instances please contact our customer services team at [email protected] If you’re unsure on a paint colour we can provide 350ml tester pots of Leyland Vinyl Matt for only £3.99.




How do I check if my paint colour is correct?
As all colour matches are created to match the charts, the best way to check the accuracy of the colour is to dry the paint down onto the official branded colour chart. Pop a small amount on top of the colour chart and dry this with a hairdryer if possible. Please bear in mind that this is a colour match and not an exact replica of tester pots from brands as these can vary from the chart. If you think a colour is not a good match please run this check and pop us over an email so we can rectify any issues. 




How do I know what colour I’ve received?
As some designer colour names are trademarked we can’t write these names on our labels. Instead we will put the colour number on the label - for example ‘NTB274’. The number to take note of is the 274 as this will be the colour reference number from the designer colour chart or website. If you’ve ordered a Voice of Colour or British Standard colour match please take note of the colour number as the names can vary.

 

 

 


Delivery & Returns

Can I return my order?

We accept returns of non-colour matched items within 28 days of purchase.
It is the customers responsibility to organise the return and we recommend opting for a tracked service for your own piece of mind. Once the order is back with us we will process a refund for the cost of the products returned in re-saleable condition. Wallpaper must be unopened with the label still attached. Please include a note with your return with your order number and full name to allow us to process the return efficiently.



How long will it take for my order to reach me? 

All orders (excluding wallpaper samples) are sent using DPD who operate on a Next Working Day service as standard. This means orders are generally processed the day before they are due to arrive with the customer. If you order with our Standard Delivery service the order will take approximately 3 working days to reach you (excluding weekends and bank holidays). We also offer Next Working day, Saturday and Sunday delivery options at checkout. Your estimated delivery date will always be visible at checkout to ensure the order will reach you in time.




What do I do if my order is damaged?
We hope this won't be the case but if your order arrives damaged please take photos of any damage to the outside or inside of the box. Please include an image of the shipping label on the box and send those over to us as soon as possible via email. Please also include your order number so we can make a record and get that fixed for you. [email protected] If your paint has leaked please take images of the damage and loss and let our customer service team know if you require replacement tins. If the loss has been minimal and the paint can still be used we can offer a partial refund on the order to avoid waste.


 

 



Current orders

I want to cancel my order
To cancel your order please contact us as soon as possible either by phone or email - quoting your order number. If your order has not been sent to our warehouse to be processed we can cancel this right away.If the order has begun processing in our warehouse we cannot amend or cancel the order at this stage. 


I haven’t received a confirmation email
Confirmation emails are sent immediately once an order has been placed. Please double check the email address you've entered before checking out. The email may land in your junk or spam folder. 

If you have entered an incorrect email address we cannot amend this once the order has been placed. Please get in touch via email if you think you have entered the wrong email address and need information regarding your order.



I want to change something on my order

Once an order has been placed this cannot be amended or added to.

If the order has not yet been dispatched a new order can be placed on our website and our customer service team will refund the shipping fee as a goodwill gesture. It is not always possible to put the two orders together or have them arrive on the same date.

Once the new order has been placed please either email our customer service team or reply to your new confirmation email. The team can then arrange the shipping refund. 

If an item needs to be cancelled please contact our customer service team as soon as possible. If the order has not yet been processed we can cancel items. If the order has been processed then the order cannot be amended in any way.

Please contact our customer service team who can instruct further on whether your order has been processed or dispatched. [email protected]

 

Product Help

I ordered interior paint but the tin says exterior
The Zinsser AllCoat is a product suitable for both interior and exterior surfaces in one tin. 
This product can be used on a wide range of surfaces like wood, plastic, metal, uPVC, walls and masonry. 

The tin livery will always display the word 'exterior' on the tin however is suitable for interior also. All product information can be found on the product page on our website. 

 

What is the difference between the Hardwearing Matt and the Acrylic Durable Matt?

Both products are scrubbable Matt finishes so very similar in terms of sheen and durability.
Leyland Hardwearing Matt is only available in 'Pastel' bases which means we can only mix pale colours into this type of paint. However, the Acrylic Durable Matt is available in bases for both light and dark colours. The two products are suitable for use on walls and prepped woodwork. 

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