Delivery and Returns

Delivery 

Next Day Service Update Due to demand our next day service is currently suspended. We are working hard to return our next day service shortly.

 

Delivery Options & Charges for Mainland UK

Delivery Option Cost Status
Standard Delivery £4.95 (on orders under £50, free over £50) Up-to-date delivery dates are provided at checkout.
Next Day Delivery £7.95 Available on all orders placed before 1pm. Orders placed after 1pm on a Thursday will have a delivery date of the following Monday.
Next Day Before 12 £9.95 Currently suspended until January due to courier volumes this festive season.
Next Day Before 10:30am £14.95 Currently suspended until January due to courier volumes this festive season.
Saturday Delivery £9.95 Available until 1pm Friday

 

Orders over £50 receive free Standard Delivery. If any part of your order is temporarily out of stock and dispatch is anticipated to be delayed at all, we will contact you by e-mail to notify you of the new anticipated delivery date. If possible we will split your order so you receive goods in stock in a timely manner.


Charges for non Mainland UK. 

Delivery charges for Northern Ireland are £9.95. Isle of Man, Wight and Isles of Scilly are £13.95. Scottish Highlands are £9.95 and Scottish Islands are £17.95 and no Next Day or Saturday option is available. Orders over £50 are not eligible for the free delivery over £50 and will still be charged at their standard rate.

 

Returns

We hope you will love the products you receive, but should you have reason to return these to us, we would be happy to issue a refund or exchange if returned to us within 28 days of receipt of the goods. It is the customers responsibility to organise the return. Goods should be returned in the original packaging where possible or suitable packaging to avoid any damages during the return. If the product is returned damaged a refund will not be given. 

In the event of faulty goods or damaged parcels please contact our customer service team at [email protected] who will be able to arrange collection and delivery of replacement goods where possible or a full refund.

Colour Match products cannot be returned or exchanged and once your order has been processed this cannot be amended or cancelled. Please check your colour match paint on receipt (and in any case before use), to ensure they are correct. If you believe there has been an error with your colour match order, please contact our customer services team. Please note we will not accept returns or provide refunds based on an opinion of a colour relative to another manufacturers tester pot.

In any other event of return we will happily refund or credit wallpaper or non-Colour Match products providing it is in a fully resaleable condition with no packaging damaged or opened within 28 days of receipt of goods. Please note the buyer is responsible for returning the goods at their own costs in these instances and we would recommend gaining a proof of delivery from your selected provider.

Returns should be sent to the following address and include a name and order information. Please contact our customer services team should you need any further guidance or information.

 

RETURNS ADDRESS

Wear Valley Decor Centre
Collingwood House,

11 Collingwood St,
Coundon,
County Durham,
DL14 8LG


In the event of receiving faulty or damaged goods, please contact our customer services team at [email protected] who will be able to arrange a collection of the goods or send out replacement items. Please make sure to attach images of the damaged box with the DPD label in clear view as well as the damage inside the box for our records.

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